Privacy Policy

Transparency, trust, and data protection are fundamental to your experience at Crown Coins Casino.

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Effective Date: October 9, 2026

At Crown Coins Casino (operated by Sunflower Limited, referred to as "we", "us", "our", or the "Platform"), safeguarding your privacy and ensuring the confidentiality of your personal information is one of our highest operational priorities. This Privacy Policy outlines how we collect, store, process, share, and protect your data when you visit our website at eng-en-crowncoinscasino.com, use our iOS or Android applications, participate in our social casino gaming modes, or interact with our customer support teams.

By creating an account, accessing the Platform, purchasing promotional coin packages, or participating in sweepstakes promotional games, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our services.

1. Scope & Operator Information

This Privacy Policy applies solely to information collected by Crown Coins Casino and Sunflower Limited through our official website, native mobile applications, promotional campaigns, social media channels, and email communications. It does not apply to third-party services, applications, or websites that you may access through hyperlinks on our Platform, as those entities operate under their own independent privacy policies.

Data Controller Entity: Sunflower Limited is the primary data controller responsible for the processing of your personal data under applicable data privacy legislation.

2. Information We Collect

To deliver a secure, regulated, and seamless social gaming environment, we collect several categories of personal data and non-personal technical data from our users:

A. Account & Registration Data

When you register an account with Crown Coins Casino, we collect personal identifiers necessary to establish your profile, verify your identity, and ensure state eligibility compliance. This includes:

  • Full legal name (first and last name)
  • Date of birth (to verify legal age requirements of 18+)
  • Residential street address, city, state, zip code, and country
  • Valid email address and mobile phone number
  • Account password, username, and account security preferences

B. Know Your Customer (KYC) & Identity Verification Data

In compliance with anti-money laundering (AML) regulations and sweepstakes prize redemption requirements, we collect verification documents prior to processing redemptions or store purchases, including:

  • Copies of government-issued photo IDs (driver's license, passport, state ID card)
  • Proof of address documentation (utility bills, bank statements dated within 90 days)
  • Bank account details, routing numbers, or e-wallet account identifiers for prize distribution
  • Selfie facial verification images for automated biometric liveness matching

C. Financial & Transaction Data

When you purchase promotional Gold Coin bundles or request Sweeps Coins prize redemptions, we collect details related to transactions, including transaction timestamps, purchased coin packages, payment methods used (credit/debit card types, masked account numbers, Apple Pay/Google Pay tokens), and prize payout histories. Note: Full credit card payment numbers are handled directly by PCI-DSS compliant third-party payment gateways; Sunflower Limited does not store raw payment card credentials on our servers.

D. Gameplay & Usage Activity

We collect details regarding your interactions with the Platform, such as spin history, win/loss rates, wager sizes (in Gold Coins or Sweeps Coins), active gaming sessions, bonus claims, VIP status tier progression, and customer support interactions.

E. Technical, Device & Geolocation Data

Whenever you access Crown Coins Casino, our systems automatically log technical diagnostic data from your internet connected devices, including:

  • IP address (used to enforce regional state restrictions in excluded territories)
  • Device type, hardware model, operating system, and browser specification
  • Unique device identifiers (MAC address, IDFA, Android Advertising ID)
  • Geographic location data (GPS/geolocation checks to confirm physical presence)
  • Referring URL, landing pages visited, clickstream data, and session time duration

3. How We Collect Information

We gather personal and technical information through three primary mechanisms:

  1. Direct Interactions: Information you voluntarily provide when registering an account, submitting KYC documentation, completing surveys, entering postal mail requests (AMOE), or contacting customer service.
  2. Automated Tracking Technologies: Data collected automatically as you navigate through our site using cookies, web beacons, server logs, local storage objects, and device fingerprinting software.
  3. Third-Party Sources: Data obtained from trusted identity verification agencies, fraud prevention services, geolocation providers, payment processing partners, and public databases.

4. How We Use Your Information

Sunflower Limited processes your personal information for specific, legitimate, and lawful operational purposes, including:

  • Platform Operation & Management: Creating and maintaining your user account, managing virtual token balances (Gold Coins and Sweeps Coins), executing game rounds, and processing prize redemptions.
  • Identity Verification & Regulatory Compliance: Conducting mandatory KYC/AML checks, verifying 18+ age eligibility, and validating physical location outside prohibited states (Idaho, Louisiana, Michigan, Montana, Nevada, Washington).
  • Fraud Detection & Risk Management: Monitoring for duplicate accounts, automated cheat bots, chargeback abuses, collusive play, and unauthorized account access attempts.
  • Payment Processing: Facilitating seamless transactions for optional coin bundle purchases and approving direct ACH/bank wire payouts.
  • Player Support & Communication: Responding to player tickets, sending transactional emails (order confirmations, password resets, account alerts), and providing live chat host assistance.
  • Marketing & Promotional Offers: Sending news regarding daily login bonuses, VIP promotions, new slot releases, and promotional sweepstakes events (where opted-in).
  • Platform Analytics & Optimization: Analyzing player trends, measuring site performance, bug fixing, and improving user interface design.

5. Legal Bases for Processing Data

We process your personal information under the following legal frameworks:

  • Contractual Performance: Processing required to fulfill our obligations under our Terms of Service and Official Sweepstakes Rules.
  • Legal Obligations: Compliance with applicable state statutory laws, tax reporting mandates, anti-money laundering (AML) protocols, and court orders.
  • Legitimate Business Interests: Protecting our platform security, preventing fraud, maintaining responsible gaming safety measures, and optimizing platform performance.
  • User Consent: Sending direct marketing communications, push notifications, or setting non-essential cookies where required by law.

6. Information Sharing & Third-Party Disclosures

Crown Coins Casino does not sell, rent, or trade your personal information to third parties for monetary gain. However, we may share your information with trusted third-party service providers who assist us in operating our platform, subject to strict confidentiality agreements:

  • Identity & KYC Vendors: Specialized identity verification partners (e.g., Jumio, Veriff, LexisNexis) to validate government IDs and biometric liveness.
  • Payment Gateways & Financial Institutions: Payment processors, acquiring banks, and payout partners (e.g., Trustly, Skrill) to process store purchases and prize redemptions.
  • Geolocation Services: Geo-compliance technology vendors to confirm real-time physical player location.
  • Game Software Providers: Licensed game studios (e.g., Pragmatic Play, Hacksaw Gaming) that render slot games (only anonymous user IDs and session balances are shared).
  • Cloud Infrastructure & Hosting Providers: Secure cloud server hosts (e.g., Amazon Web Services) that store platform databases under high-grade encryption.
  • Legal & Regulatory Authorities: Law enforcement agencies, state gaming commissions, or tax authorities when mandated by subpeonas, warrants, or governing statutory requirements.
  • Corporate Restructuring: In the event of a merger, acquisition, asset sale, or bankruptcy, user data may be transferred to the acquiring corporate entity.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and local browser storage to enhance user experience, remember session state, analyze site traffic, and deliver personalized promotions. For full details on how we use cookies and how you can manage cookie preferences, please review our Cookie Policy.

You can adjust your browser settings to block or disable cookies. However, disabling essential functional cookies may affect page functionality or prevent you from accessing games on Crown Coins Casino.

8. Data Security & Data Retention

We enforce rigorous technical, administrative, and physical security safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. Key measures include:

  • Transport Layer Security (TLS 1.3) encryption for all web data transmissions
  • AES-256 bit database encryption for sensitive personal records and verification documents
  • Multi-Factor Authentication (MFA) and strict access controls for administrative personnel
  • Regular security penetration testing and vulnerability assessments

Data Retention Period: We retain your personal data for as long as your account remains active or as required to provide services. Upon account deletion requests, we retain certain personal identifiers, financial histories, and KYC records for up to seven (7) years to satisfy legal, tax, anti-money laundering, and dispute resolution mandates.

9. Player Privacy Rights & Choices

Depending on your state or jurisdiction of residence, you hold specific rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may update or correct inaccurate profile details via account settings or support.
  • Right to Erasure (Deletion): You may request deletion of your account and associated personal data, subject to statutory retention exceptions.
  • Right to Opt-Out of Marketing: You may unsubscribe from promotional marketing emails at any time by clicking the "Unsubscribe" link at the bottom of marketing messages or adjusting account preferences.

10. US State-Specific Privacy Rights (California CCPA/CPRA, etc.)

If you reside in a state with comprehensive data privacy laws (such as California, Virginia, Colorado, Connecticut, or Utah), you enjoy additional statutory privacy protections:

  • California Consumer Privacy Act (CCPA/CPRA): Residents have the right to request information about data collection categories, request deletion, correct inaccurate data, and opt-out of the "sale" or "sharing" of personal data for cross-context behavioral advertising.
  • Non-Discrimination: We will never discriminate against you (e.g., deny access or offer different prices) for exercising your legal privacy rights.
  • Submitting Privacy Requests: To submit an official privacy request or authorized agent request under state privacy laws, please email us at [email protected] with the subject line "State Privacy Rights Request".

11. Protection of Children's Privacy (Strict 18+ Policy)

Crown Coins Casino is strictly designed for adults who are at least eighteen (18) years of age or the legal age of majority in their jurisdiction. We do not knowingly collect, solicit, or process personal information from individuals under 18 years of age. If we learn that an account has been registered by a minor, the account will be immediately terminated, all balances forfeited, and all associated personal data permanently erased.

12. International Data Transfers

Crown Coins Casino operates globally and utilizes cloud hosting infrastructure located primarily in the United States and European Union. If you access our platform from outside these regions, please note that your personal data may be transferred to, stored, and processed in jurisdictions where data protection laws may differ from those of your home country. We utilize standard contractual clauses (SCCs) and encryption protocols to safeguard data across international borders.

13. Updates to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect operational changes, new technology, or evolving legal frameworks. When updates occur, we will revise the "Effective Date" at the top of this policy and post the updated version on this page. For material updates affecting your data rights, we will notify you via email or a prominent banner notice upon login prior to changes taking effect.

14. Contact Us & Privacy Enquiries

If you have any questions, concerns, complaints, or data privacy requests regarding this Privacy Policy or how Sunflower Limited handles your personal data, please contact our Data Protection Officer through the following official channels: